Terms of Service

Privacy Policy

Information We Collect

When you make a purchase or attempt to make a purchase through the site, we collect certain information from you, including your name, billing address, shipping address, email address, and payment information (credit card numbers are processed securely and not stored on our servers).

We also collect information about your device, including your IP address, browser type, time zone, and referring URL. This information helps us prevent security breaches and improve our marketing efforts.

How We Use Your Information

Your information is only used to fulfil your order, communicate with you about your purchase, and improve our services. We do not sell or redistribute your personal information to anyone.

Security

All order data is encrypted using industry-standard Secure Sockets Layer (SSL) technology before transmission. Payment processing is handled by Stripe, a PCI-compliant payment processor. We do not store your full credit card information on our servers.

Cookies

Our site uses cookies to recognise returning visitors, maintain your shopping cart contents across sessions, and provide a personalised browsing experience. You can disable cookies in your browser settings, but this may affect site functionality.

Returns, Refunds & Exchanges

Return Policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy, you may return items within 30 days of receipt for a full refund.

Return Requirements

• Items must be returned within 30 days of delivery
• Products must be unworn, unwashed, and in original condition
• All original tags and packaging must be intact
• Please include your order number with your return

How to Return

To initiate a return, please contact us at hello@noblesocks.com with your order number and reason for return. We will provide you with return instructions and address.

Return shipping costs are the responsibility of the customer unless the item is faulty or we made an error with your order.

Exchanges

If you need a different size or colour, we are happy to exchange your item. Items must be in like-new condition. Please contact us to arrange an exchange. Customers are responsible for return shipping costs for exchanges.

Refund Processing

Once we receive and inspect your return, we will process your refund within 5-7 business days. Refunds will be credited to your original payment method. Please note that it may take additional time for your bank to process the refund.

Payment & Shipping

Accepted Payment Methods

We accept all major credit and debit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and PayPal. All payments are processed securely through Stripe.

Order Processing

Orders placed before 2pm (GMT) Monday to Friday are typically dispatched the same day. Orders placed after 2pm or on weekends will be dispatched the next working day.

Shipping Rates

• UK Standard Delivery: £3.95 (3-5 working days)
• UK Express Delivery: £5.95 (1-2 working days)
• Free UK Delivery: On orders over £50
• International: Calculated at checkout

Damaged or Missing Items

If your order arrives damaged or items are missing, please contact us within 7 days of receipt. Include photos of any damage and your order number. We will arrange a replacement or refund as quickly as possible.

Order Cancellation

If you need to cancel your order, please contact us as soon as possible at hello@noblesocks.com. If your order has not yet been dispatched, we will cancel it and issue a full refund.

If your order has already been dispatched, you will need to wait to receive it and then follow our returns process.

Product Information

We make every effort to display product colours and images as accurately as possible. However, we cannot guarantee that your monitor's display of any colour will be accurate.

We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion.

Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Noblesocks and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or use any content from this site without our express written permission.

Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales.